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News

All the very latest news from Uscita
customer satisfaction

May

3rd

2016

What is the Value of Customer Satisfaction?

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Customer satisfaction can be a key driver for growth, and for increasing the value of your business. Research clearly shows that businesses with world-class customer service grow at a long-term rate of 20% per annum. Those with only an average level of customer service see only 4% growth. Businesses with below average customer service are unlikely to […]

customer satisfaction

March

17th

2016

How Can Customer Satisfaction Increase Your Business Value?

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Being able to objectively demonstrate that your customers are happy and intend to re-purchase in the future will make your business more valuable than an industry peer that does not have a means of tracking customer satisfaction. Like a rising tide that lifts all boats, your industry typically defines a range of multiples within which […]