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News

All the very latest news from Uscita
customer satisfaction

May

3rd

2016

What is the Value of Customer Satisfaction?

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Customer satisfaction can be a key driver for growth, and for increasing the value of your business. Research clearly shows that businesses with world-class customer service grow at a long-term rate of 20% per annum. Those with only an average level of customer service see only 4% growth. Businesses with below average customer service are unlikely to […]

sellability on the road ahead

March

25th

2016

Sellability: The Business Goal You Didn’t Realise You Had

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Sometimes the motivation to get something done can result in unexpected benefits. If you own a business you may not be thinking of selling it right now. But what if the measures you took to prepare it for sale actually improved its sellability anyway? Just as mystery shoppers are used by retailers and service providers […]

uk business

March

22nd

2016

Global Insight: What Makes A Business Valuable?

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“…a fascinating insight into the current value of privately held businesses.” UK bucking the trend The latest report* from The Value Builder System™ on the value of businesses worldwide has been released, and the headlines make encouraging reading for UK business owners. Compared to the rest of the world, those in the UK and Ireland are […]

customer satisfaction

March

17th

2016

How Can Customer Satisfaction Increase Your Business Value?

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Being able to objectively demonstrate that your customers are happy and intend to re-purchase in the future will make your business more valuable than an industry peer that does not have a means of tracking customer satisfaction. Like a rising tide that lifts all boats, your industry typically defines a range of multiples within which […]

cash flow

March

17th

2016

How Can Cash Flow Drive Business Value?

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Your company’s revenue and profits play a big role in how much your business is worth. How can your cash flow affect this?   Cash vs. Profits Cash flow is different to profits, in that it measures the cash coming in and out of your business rather than an accounting interpretation of your profit and […]