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News

All the very latest news from Uscita
customer satisfaction

February

14th

2019

Understanding Customer Behaviour

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Value in business isn’t always monetary, being able to demonstrate a clear understanding of your marketing strategies, customer engagement and retention, will be invaluable. Knowing where your customers come from and being able to clearly articulate this is key for success. What marketing activities bring in your audience? Why do they work with you? What’s […]

June

15th

2018

Customer Experience: The Value Driver not to be underestimated

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Would your customers recommend you? One of the most straightforward of the 8 Key Value Builder Drivers is Customer Experience. How would a prospective buyer evaluate your business if they were looking to make an offer? Looking at the overall health of your business, buyers will be assessing more than just your industry and revenue. […]

December

16th

2016

Santa’s Business Model. Naughty or Nice List?

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In a moment of insanity last year, I found Paul deep in conversation with Santa; imagining what score might come out on Value Builder if Santa’s own business model was assessed. Would Santa’s business model be on a naughty or nice list? The conversation went like this…… Paul : “In terms of Financial Performance, you […]

customer satisfaction

May

3rd

2016

What is the Value of Customer Satisfaction?

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Customer satisfaction can be a key driver for growth, and for increasing the value of your business. Research clearly shows that businesses with world-class customer service grow at a long-term rate of 20% per annum. Those with only an average level of customer service see only 4% growth. Businesses with below average customer service are unlikely to […]

customer satisfaction

March

17th

2016

How Can Customer Satisfaction Increase Your Business Value?

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Being able to objectively demonstrate that your customers are happy and intend to re-purchase in the future will make your business more valuable than an industry peer that does not have a means of tracking customer satisfaction. Like a rising tide that lifts all boats, your industry typically defines a range of multiples within which […]