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Whilst revenue and profit are of course related to the value of your business, don’t underestimate customer expectations. Business value isn’t necessarily monetary. Without meeting customer expectations, it’s unlikely you’d have any form of revenue. When considering customers the main questions you should be asking yourself are Who are your customers? Where do they come […]
This post was originally posted on 3rd of May 2016. Customer satisfaction can be a key driver for growth, and for increasing the value of your business. For you to be able to reap the rewards though, you need to know how to quantify and use customer satisfaction when presenting your business. What is the […]
Would your customers recommend you? One of the most straightforward of the 8 Key Value Builder Drivers is Customer Experience. How would a prospective buyer evaluate your business if they were looking to make an offer? Looking at the overall health of your business, buyers will be assessing more than just your industry and revenue. […]
In a moment of insanity last year, I found Paul deep in conversation with Santa; imagining what score might come out on Value Builder if Santa’s own business model was assessed. Would Santa’s business model be on a naughty or nice list? The conversation went like this…… Paul : “In terms of Financial Performance, you […]
Being able to objectively demonstrate that your customers are happy and intend to re-purchase in the future will make your business more valuable than an industry peer that does not have a means of tracking customer satisfaction. Like a rising tide that lifts all boats, your industry typically defines a range of multiples within which […]
For many, the start of their financial year is a time of rebirth and resolutions. Its a time to reflect on last year’s personal and business achievements and to set goals for the year ahead. Some owners will include personal goals like that new car or special holiday along side the business goals that focus […]