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customer expectations and business value




Customer expectations and their importance to business value


Whilst revenue and profit are of course related to the value of your business, don’t underestimate customer expectations. Business value isn’t necessarily monetary. Without meeting customer expectations, it’s unlikely you’d have any form of revenue. When considering customers the main questions you should be asking yourself are Who are your customers? Where do they come […]




Customer Experience: The Value Driver not to be underestimated


Would your customers recommend you? One of the most straightforward of the 8 Key Value Builder Drivers is Customer Experience. How would a prospective buyer evaluate your business if they were looking to make an offer? Looking at the overall health of your business, buyers will be assessing more than just your industry and revenue. […]